Terms and Conditions of Use for ikaya28

1. Introduction and Acceptance of Terms

Welcome to ikaya28, a sports betting and online casino platform operating under international licensing. This terms and conditions document ("Agreement") is a legally binding contract between you ("Member" or "User") and ikaya28 ("Company", "We").

By registering an account, logging in to the platform, or using any service offered by ikaya28, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions in this document, together with our Privacy Policy and Responsible Gambling Policy, which form part of this Agreement.

2. Registration Eligibility

To register and use ikaya28 services, you must meet all of the following eligibility requirements:

• Be 21 years of age or older on the date of registration;
• Be a legitimate human individual and not a corporate entity, bot or automated agent;
• Register only one (1) personal account — registering multiple accounts is strictly prohibited;
• Not be legally prohibited under your local laws from participating in online betting activities;
• Not have previously been designated as a self-excluded person from the ikaya28 platform or any related platform;
• Provide registration information that is accurate, complete and current.

3. User Account

Each Member is only allowed one active account at ikaya28. The account is for personal use only and may not be transferred, sold, or shared with any other party.

You are fully responsible for keeping your login information confidential, including your username and password. Any activity that occurs in your account will be considered your own activity, unless you have reported unauthorised access to our support team promptly.

• Use a strong and unique password for your ikaya28 account;
• Do not share your login information with anyone, including family members;
• Contact customer support immediately via live chat if you suspect unauthorised access;
• Update your personal information if any changes occur.

ikaya28 reserves the right to suspend or close an account for the purpose of identity verification, investigation of suspicious activity, or for reasons related to platform security without prior notice.

4. Deposits and Withdrawals

ikaya28 provides several payment methods for the convenience of members in Malaysia. All financial transactions are processed in accordance with a transparent and secure payment policy.

Available payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency (USDT, BTC, ETH).

• Minimum deposit: RM30 for all payment methods;
• Minimum withdrawal: RM100 for all payment methods;
• Withdrawal processing time: Between 15 minutes and 2 hours depending on the method chosen;
• All deposits and withdrawals must use the same method as the account name registered;
• ikaya28 does not accept third-party payments — transactions must come from an account in the name of the registered member;
• The Company reserves the right to request additional verification before processing withdrawals for security purposes.

5. Bonuses and Promotions

ikaya28 offers various promotional offers from time to time. All bonuses are subject to the set wagering requirements. The following are the specific terms for our first deposit bonus:

• Welcome bonus: 200% first deposit bonus up to a maximum of RM500;
• Wagering requirement: 15 times the bonus amount received before withdrawal of bonus funds is permitted;
• Calculation example: deposit RM100 → bonus RM200 → balance RM300 → wagering requirement RM200 × 15 = RM3,000;
• Second calculation example: deposit RM600 → bonus RM500 → balance RM1,100 → wagering requirement RM500 × 15 = RM7,500;
• Bonuses may not be cashed out until the wagering requirement has been fully met;
• ikaya28 reserves the right to cancel a bonus if misuse, manipulation or a breach of terms occurs.

ikaya28 VIP members are eligible for weekly cashback based on their membership tier, starting from Bronze up to Diamond. All other promotional offers published on the platform are subject to the individual terms stated alongside the respective offer.

6. Betting Rules

All bets placed on ikaya28 are final once confirmed by the system. Members are responsible for ensuring the accuracy of each bet before confirmation is made.

• Confirmed bets cannot be cancelled except under circumstances technically acknowledged by ikaya28;
• In the event of a technical disruption during a game or match, ikaya28 reserves the right to void the relevant bet and refund the amount;
• For sports bets, all official results from the organising body of the competition will be accepted as the final result;
• Odds may change before a bet is confirmed — the odds displayed at the time of confirmation are the odds that apply;
• Any bet placed using false or manipulative information will be voided without compensation.

7. Prohibited Conduct

Use of the ikaya28 platform is subject to a strict code of conduct. The following are strictly prohibited:

• Use of bots, automated scripts, or any unauthorised tools;
• Any form of fraud, identity falsification, or attempts to deceive the platform system;
• Money laundering or suspicious financial activity;
• Attempts to exploit technical vulnerabilities or bugs in the system;
• Colluding with other members to gain an unfair advantage;
• Registering multiple accounts under different names or using false identities;
• Threatening, harassing, or abusing customer support staff or other members;
• Spreading misleading or false information about the ikaya28 platform.

8. Intellectual Property Rights

All content on the ikaya28 platform — including but not limited to logos, graphic designs, text, images, user interfaces, source code, and trade names — is the exclusive property of ikaya28 or its relevant licensors.

Members are not permitted to copy, reproduce, distribute, republish, display, or exploit any content from this platform for commercial purposes without written consent from ikaya28.

• Use of the ikaya28 logo or brand name for marketing purposes without authorisation is prohibited;
• Any content uploaded by users to the platform grants ikaya28 a limited licence to use it for operational purposes;
• Infringement of intellectual property rights may result in civil and/or criminal legal action.

9. Limitation of Liability

ikaya28 provides the platform to the best of its ability in terms of availability and security. However, the Company is not liable for the following:

• Financial losses incurred as a result of betting activity carried out by the Member themselves;
• Service disruptions caused by factors beyond the Company's control, including internet outages, third-party technical failures, or natural disasters;
• Indirect, incidental, or consequential losses arising from use of the platform;
• The accuracy of odds, statistics, or sports data obtained from third-party sources;
• Losses resulting from actions by a Member that breach these terms and conditions.

By accepting these terms, Members acknowledge that betting carries real financial risk and the Company will not be held responsible for any betting decisions made by the Member.

10. Account Closure and Suspension

ikaya28 reserves the right to suspend or close a Member's account at any time for reasons including but not limited to:

• Breach of any terms contained in this document;
• Suspicion or evidence of fraud, money laundering, or other illegal activity;
• Failure to meet identity verification requirements within the specified period;
• A voluntary account closure request by the Member themselves;
• Self-registration for self-exclusion through the Responsible Gambling page.

Members who wish to close their account voluntarily may contact our customer support team via live chat or email. Any valid funds will be returned subject to the necessary investigation.

11. Amendments to These Terms

ikaya28 reserves the right to modify, update, or replace any part of these terms and conditions at any time at the Company's absolute discretion. Any changes will take effect immediately upon publication on this page.

It is the Member's responsibility to check this page periodically. Continued use of the ikaya28 platform after amendments are published is considered acceptance of the updated terms without the need for further confirmation.

12. Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions, the ikaya28 team is ready to assist you through the following support channels:

• 24/7 live chat — available directly on the ikaya28 platform in Malay and English;
• Support email: [email protected]

For information on how to manage your gambling use responsibly, please refer to our Responsible Gambling page.